About Us

CARED is a trailblazing health-tech company on a mission to bridge the gap between clients and exceptional allied health professionals. We're crafting a seamless platform that empowers individuals with disabilities and health needs to connect with top-tier therapists, supported by robust operations and a bold vision. Our lean, dynamic team is fueled by ambition and innovation, and we're accelerating growth to meet surging demand. 

About the Role

We are seeking an experienced NDIS Intake & Service Navigation Lead to manage participant onboarding, referrals, scheduling, and service coordination. Reporting to our Head of Clinical Operations & Governance, you will act as the central hub for operational workflow, ensuring participants are matched with the right clinicians efficiently and compliantly. This is a crucial role with responsibility over intake and admin functions, offering the opportunity to shape participant experience and streamline processes.

Responsibilities

• Manage all referrals, intake, and onboarding for NDIS participants.
• Interpret NDIS plans, ensuring compliance with funding, reporting, and safeguarding requirements.
• Oversee scheduling and clinician allocation to optimise capacity and reduce travel inefficiencies.
• Monitor waitlists, cancellations, and service disruptions.
• Communicate clearly with participants, families, and referrers.
• Identify high-risk referrals and escalate appropriately.
• Collaborate with clinicians and internal teams to ensure smooth workflow and data accuracy.

About You

• Minimum 3+ years NDIS experience (allied health, support coordination, plan management, or similar).
• Strong practical knowledge of NDIS pricing, plans, compliance, and participant safeguarding.
• Proven intake, triage, or service coordination experience.
• Excellent communication — calm, clear, and empathetic.
• Highly organised, detail-oriented, and able to prioritise competing demands.
• Experience with CRM/scheduling systems (e.g., Splose, Cliniko, Lumary, Notion, Shiftcare, Monday.com).
• Leadership qualities with the ability to mentor junior staff in the future.

Desirable

• Allied health experience.
• Knowledge of restrictive practices processes and reporting.
• Experience improving workflows and operational systems.

Perks

• Impactful role with leadership opportunities.
• Supportive, values-driven team.
• Exposure to complex and meaningful participant outcomes.
• Opportunity to streamline operational systems and improve efficiency.
• Flexible hybrid work arrangements (3 days office/2 days WFH) once onboarding is complete.